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Frequently asked questions
General
Jato Distribution Pty Ltd is an Australian supplier focused on embalming chemicals and mortuary supplies for funeral professionals. The company is the exclusive Australian distributor for Genelyn North America and specialises in advanced embalming solutions designed to support safety, product performance, and professional results.
Our products are designed primarily for funeral professionals, including embalmers, mortuary teams, and funeral homes that need high-quality embalming chemicals and related mortuary supplies. We focus on supporting professionals who value safety, reliable performance, and natural-looking results.
We supply a broad range of embalming chemicals and mortuary supplies, including arterial solutions, cavity fluids, accessory chemicals, mortuary supplies, and instruments. Our range is designed to support funeral professionals with products for preparation, preservation, presentation, and day-to-day mortuary procedures.
Yes. Jato Distribution Pty Ltd is the exclusive Australian distributor for Genelyn North America products. Through this partnership, we supply Australian funeral professionals with access to Genelyn’s advanced embalming chemicals, supported by a strong focus on safety, quality, and service.
Our products are designed to support safer embalming by helping reduce hazardous vapours, odours, and toxicity while maintaining strong preservation performance. Genelyn’s formulations stabilise formaldehyde without added methanol or harsh chemicals, which can help lower airborne exposure in the workplace. Many products also have reduced Dangerous Goods classifications, making storage, handling, and transport safer and more efficient.
Yes. You need to register and log in to view pricing and place an order on our website. If you are not yet a member, you can create an account online, and if you have any trouble registering, you can contact our sales team for assistance.
To place an order, first register for an account and log in to the website. Once logged in, you can browse the shop, view pricing, select the products you need, and complete your order online. If you need help with registration or ordering, you can contact our sales team for assistance.
Yes. We work with funeral homes across Australia and can supply customers nationwide. If you would like delivery information for your location, please contact our sales team and we can confirm shipping options and any applicable freight details.
Shipping times can vary depending on your location, the products ordered, and freight arrangements. If you need an estimated delivery timeframe for your order, please contact our sales team and we will be happy to confirm availability and expected dispatch or delivery details.
Some products may be classified as Dangerous Goods, while many Genelyn products are described as having reduced Dangerous Goods classifications to support safer storage, transport, and handling. Because classifications can vary by product, we recommend reviewing the relevant Safety Data Sheet (SDS) for the specific item or contacting our sales team for product-specific transport and storage guidance
Embalming chemicals should always be stored and handled in line with the product-specific Safety Data Sheet (SDS). In general, this means keeping products in their original labelled containers, storing them securely in a well-ventilated area, using appropriate personal protective equipment such as gloves, eye protection, and protective clothing, and ensuring only trained staff handle them. Before use, always read the SDS carefully and follow all storage, ventilation, spill response, and disposal instructions for the specific product.
Yes. We can help you choose the right product for your specific application. Our team includes qualified embalmers with extensive hands-on experience and practical industry knowledge, supported by specialist product expertise. This allows us to offer informed guidance based on real-world embalming requirements, helping you select products that suit your needs, preferred outcomes, and working environment.
Yes. We provide technical support and practical product guidance to help you use our products with confidence. Our team has strong industry experience and product knowledge, so we can assist with product selection, application advice, and general guidance to help you achieve the best possible results in your working environment.
If you receive a damaged item or have an issue with your order, please contact our sales team as soon as possible so we can assist you. We will review the issue and guide you through the next steps. For the fastest support, please provide your order details and a brief description of the problem when you get in touch.
You can contact Jato Distribution Pty Ltd by email at sales@jatodistribution.com.au or by using the contact form on our website. If you have a question about products, ordering, or account registration, our team will be happy to assist you.
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