Question 1

What is Jato Distribution Pty Ltd and what does the company specialise in?

Accepted Answer

Jato Distribution Pty Ltd is an Australian supplier focused on embalming chemicals and mortuary supplies for funeral professionals. The company is the exclusive Australian distributor for Genelyn North America and specialises in advanced embalming solutions designed to support safety, product performance, and professional results.

Question 2

Who are your products designed for?

Accepted Answer

Our products are designed primarily for funeral professionals, including embalmers, mortuary teams, and funeral homes that need high-quality embalming chemicals and related mortuary supplies. We focus on supporting professionals who value safety, reliable performance, and natural-looking results.

Question 3

What product categories do you supply?

Accepted Answer

We supply a broad range of embalming chemicals and mortuary supplies, including arterial solutions, cavity fluids, accessory chemicals, mortuary supplies, and instruments. Our range is designed to support funeral professionals with products for preparation, preservation, presentation, and day-to-day mortuary procedures.

Question 4

Are you the exclusive Australian distributor for Genelyn North America products?

Accepted Answer

Yes. Jato Distribution Pty Ltd is the exclusive Australian distributor for Genelyn North America products. Through this partnership, we supply Australian funeral professionals with access to Genelyn’s advanced embalming chemicals, supported by a strong focus on safety, quality, and service.

Question 5

How do your products support safer embalming practices?

Accepted Answer

Our products are designed to support safer embalming by helping reduce hazardous vapours, odours, and toxicity while maintaining strong preservation performance. Genelyn’s formulations stabilise formaldehyde without added methanol or harsh chemicals, which can help lower airborne exposure in the workplace. Many products also have reduced Dangerous Goods classifications, making storage, handling, and transport safer and more efficient.

Question 6

Do I need to register or log in to view pricing and place an order?

Accepted Answer

Yes. You need to register and log in to view pricing and place an order on our website. If you are not yet a member, you can create an account online, and if you have any trouble registering, you can contact our sales team for assistance.

Question 7

How can I place an order?

Accepted Answer

To place an order, first register for an account and log in to the website. Once logged in, you can browse the shop, view pricing, select the products you need, and complete your order online. If you need help with registration or ordering, you can contact our sales team for assistance.

Question 8

Do you ship Australia-wide?

Accepted Answer

Yes. We work with funeral homes across Australia and can supply customers nationwide. If you would like delivery information for your location, please contact our sales team and we can confirm shipping options and any applicable freight details.

Question 9

How long does shipping usually take?

Accepted Answer

Shipping times can vary depending on your location, the products ordered, and freight arrangements. If you need an estimated delivery timeframe for your order, please contact our sales team and we will be happy to confirm availability and expected dispatch or delivery details.

Question 10

Are any of your products classified as Dangerous Goods for transport or storage?

Accepted Answer

Some products may be classified as Dangerous Goods, while many Genelyn products are described as having reduced Dangerous Goods classifications to support safer storage, transport, and handling. Because classifications can vary by product, we recommend reviewing the relevant Safety Data Sheet (SDS) for the specific item or contacting our sales team for product-specific transport and storage guidance

Question 11

What is the safest way to store and handle embalming chemicals?

Accepted Answer

Always follow the product-specific Safety Data Sheet (SDS). Keep embalming chemicals in their original labelled containers, store them securely in a well-ventilated area, and use suitable PPE such as gloves, eye protection, and protective clothing. Only trained staff should handle these products. Before use, read the SDS for storage, ventilation, spill response, and disposal instructions. If you need product-specific guidance, contact our team.

Question 12

Can you help me choose the right product for a specific application?

Accepted Answer

Yes. We can help you choose the right product for your specific application. Our team includes qualified embalmers with extensive hands-on experience and practical industry knowledge, supported by specialist product expertise. This allows us to offer informed guidance based on real-world embalming requirements, helping you select products that suit your needs, preferred outcomes, and working environment.

Question 13

Do you provide technical support or product guidance?

Accepted Answer

Yes. We provide technical support and practical product guidance to help you use our products with confidence. Our team has strong industry experience and product knowledge, so we can assist with product selection, application advice, and general guidance to help you achieve the best possible results in your working environment.

Question 14

What is your returns or damaged goods process?

Accepted Answer

If you receive a damaged item or have an issue with your order, please contact our sales team as soon as possible so we can assist you. We will review the issue and guide you through the next steps. For the fastest support, please provide your order details and a brief description of the problem when you get in touch.

Question 15

How can I contact Jato Distribution Pty Ltd?

Accepted Answer

You can contact Jato Distribution Pty Ltd by email at sales@jatodistribution.com.au or by using the contact form on our website. If you have a question about products, ordering, or account registration, our team will be happy to assist you.

JATO Distribution

Frequently asked questions