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JATO Distribution
PRIVACY POLICY

Last Updated: June 4, 2026

At Jato Distribution (jatodistribution.com.au), we commit to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our services.

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We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how Australian businesses handle personal information.

1. INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary for our business functions and activities. This may include:

 

  • Identity & Contact Data: Your name, billing address, delivery address, email address, and phone number.

  • Transaction Data: Details about products you purchase from us, order history, and payment status. (Note: We use secure third-party payment processors and do not store your full credit card details on our servers).

  • Technical & Usage Data: Your IP address, browser type, device information, how you navigate our website, and cookie data.

  • Marketing Data: Your preferences for receiving updates, newsletters, or promotional materials from us.

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information from you in a few different ways:

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  • Direct Interaction: When you create an account, place an order, fill out a contact form, subscribe to our newsletter, or communicate with our team.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies, server logs, and similar technologies.

  • Third Parties: We may receive delivery and logistics data from our shipping partners to help fulfill your orders.

3. HOW WE USE YOUR INFORMATION

We use your information to provide you with a smooth, secure, and efficient experience. Specifically, we use it to:

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  • Process, fulfill, and deliver your orders. Manage your account and provide customer support.

  • Improve our website functionality, products, and user experience.

  • Comply with our legal and regulatory obligations under Australian law.

  • Send you marketing updates (only if you have opted in, and you can opt out at any time via the "unsubscribe" link).

4. DISCLOSING YOUR INFORMATION

We do not sell or rent your personal information to third parties. We only share your data with trusted partners who help us run our business, including:

 

  • Service Providers: Delivery couriers, freight handlers, IT and hosting providers, and secure payment gateways.

  • Professional Advisers: Accountants, auditors, lawyers, or insurers where necessary.

  • Legal Authorities: If required by law, regulation, or a binding legal order.

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Cross-Border Data Transfers

 

Some of our cloud infrastructure or software service providers (such as website hosting or email marketing platforms) may store data on servers located outside of Australia. Where we transfer data overseas, we take reasonable steps to ensure that the recipient handles your information with a level of protection that matches the Australian Privacy Principles.

5. DATA SECURITY

We take the security of your personal information seriously. We use a variety of physical, electronic, and managerial safeguards to protect your data from unauthorized access, misuse, modification, or disclosure. This includes secure data transmission (SSL encryption) across our website.

 

While we take every precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. ACCESSING AND CORRECTING YOUR INFORMATION

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to ask that we correct any inaccurate, outdated, or incomplete details.

 

If you have a customer account, you can update most of your basic information directly through the website. Alternatively, you can contact us using the details below. We will respond to your request within a reasonable timeframe.

7. COOKIES AND TRACKING

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze our traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our online store.

8. MAKING A COMPLAINT

If you believe we have breached the Australian Privacy Principles or have a concern about how your data has been handled, please contact us directly using the details below. We take all complaints seriously and will investigate and respond to you swiftly. If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

9. CONTACT US

For any questions, requests to access or correct data, or privacy-related complaints, please contact our Privacy Officer at:

 

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